Refund policy

REFUND POLICY

We want you to be able to shop with BrewRitual with confidence. This policy does not affect your statutory rights under UK consumer law.

Cancelling an online order

For products covered by the statutory right to cancel a distance contract, you normally have 14 days after receiving the goods to tell us that you wish to cancel.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

To request a cancellation or return, please contact:

info@brewritual.shop

Please include your order number and the product you wish to return.

Condition of returned goods

You may inspect goods in the same way that you reasonably would in a physical shop.

Where permitted by law, we may reduce a refund to reflect a reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Please return products securely packaged.

Food, drink and sealed products

Some products may be excluded from the statutory right to cancel where an exclusion under UK law applies.

This may include goods liable to deteriorate or expire rapidly, or sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.

Where an exclusion applies, it does not remove your rights where goods are faulty, damaged, unsafe, not as described or otherwise do not meet your statutory rights.

If you are unsure whether a product can be returned, please contact us before opening or using it.

Faulty, damaged or incorrect goods

If your product arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Include your order number, a description of the issue and photographs where useful.

Your statutory rights for faulty or misdescribed goods are not limited by this policy.

Depending on the circumstances and applicable law, remedies may include a refund, repair or replacement.

Return shipping costs

For a change-of-mind return where the customer is responsible for return postage under applicable law, the customer must pay the direct cost of returning the goods.

If a product is faulty, damaged, incorrect or not as described, we will provide appropriate return instructions and will cover return costs where required by law.

Please contact us before returning goods because supplier-fulfilled products may need to be returned to a different address.

Supplier-fulfilled products

Some BrewRitual products are dispatched directly by supplier partners.

Return addresses and procedures may therefore vary by product.

Always contact BrewRitual before sending a supplier-fulfilled product back.

Your applicable consumer rights remain in place regardless of which fulfilment partner dispatched the product.

Refunds

Where a statutory cancellation applies, eligible refunds will be processed within the time required by UK law.

For an eligible cancellation, we will refund the price paid for the returned goods and, where required by law, the cost of the least expensive standard delivery option offered for the order.

If you chose a more expensive delivery service, such as express delivery, we are not required to refund the additional amount above the standard delivery cost where permitted by law.

Refunds are normally made to the original payment method.

Your bank or payment provider may require additional time for the refund to appear in your account.

Contact

For returns, refunds and order enquiries:

info@brewritual.shop

Legal/account contact:

pavelsenkov@gmail.com