FAQ

Products & brewing

Which coffee brands do you stock?

Our coffee selection includes independent and established brands chosen for flavour, provenance and the ritual they create. Check each product page for the brand, format, available grind options and brewing guidance.

Is the coffee whole bean or ground?

It depends on the product. The product title and available options show the format. Choose your preferred grind where options are offered; whole beans need grinding before brewing.

How should I store tea, matcha and powders?

Follow the storage instructions on the product packaging. Keep the packaging securely closed after opening and check any manufacturer guidance on refrigeration or use-by dates.

Do all teas contain caffeine?

No. Caffeine content depends on the ingredients. Check the individual product description and packaging when choosing a caffeinated or caffeine-free drink.

Orders & delivery

Where do you deliver?

We currently deliver within the United Kingdom only.

Who sends my order?

Some products are packed and sent from BrewRitual's London stock. Others come from the maker, roaster or another selected partner. You'll find the dispatch details on each product page. Orders from more than one location can arrive in separate parcels on different days.

How much does delivery cost?

For items stocked and dispatched directly by BrewRitual, standard UK delivery costs £3.95. Standard delivery for the BrewRitual-stocked part of an order is free when total product spend in the cart reaches £40 after discounts. Express UK delivery remains £5.95 where shown at checkout.

Delivery for products dispatched by our selected partners is calculated separately. Standard delivery is currently £4.95 per separate partner shipment. Two different partner shipments can therefore add £9.90 at checkout. These charges stay separate from our London-stock delivery, even if that part of your order qualifies for free standard delivery at £40.

When will my order arrive?

Items dispatched directly by BrewRitual are normally sent within 1–2 working days of placing your order. This is the dispatch time; delivery takes additional time. Partner dispatch and delivery times vary by brand and product. For an estimate before ordering, email info@brewritual.shop with the products you are interested in and your delivery postcode.

Gifts & notes

How do I find a gift?

Use our Gift Finder to browse by ritual or start with our curated Gifts collection.

Can I add a gift message?

You can add a gift-message request or order note in the cart. Whether a message can go inside the parcel depends on where the item is dispatched from; gifts sent by our selected partners may arrive separately.

How do I get help with my order or a return?

Email info@brewritual.shop with your order number. For damaged or incorrect items, describe the issue and include photographs if available. See our Refund Policy for return information.

Products & brewing

Our coffee selection includes independent and established brands chosen for flavour, provenance and the ritual they create. Check each product page for the brand, format, available grind options and brewing guidance.

It depends on the product. The product title and available options show the format. Choose your preferred grind where options are offered; whole beans need grinding before brewing.

Follow the storage instructions on the product packaging. Keep the packaging securely closed after opening and check any manufacturer guidance on refrigeration or use-by dates.

No. Caffeine content depends on the ingredients. Check the individual product description and packaging when choosing a caffeinated or caffeine-free drink.

Orders & delivery

We currently deliver within the United Kingdom only.

Some items are packed and sent from BrewRitual's London studio; others come from the maker, the roaster or another selected partner. Each product page explains who sends your order. Items from different locations can arrive in separate parcels on different days.

For items packed and sent by BrewRitual, standard UK delivery costs £3.95. Standard delivery for our own-stock part of the order is free when total cart product spend reaches £40 after discounts. Items dispatched by selected partners can count towards that threshold, but their separate delivery charges still apply. Express UK delivery remains £5.95 where offered at checkout.

For items sent by a selected maker, roaster or partner, standard delivery is currently £4.95 per separate partner shipment. Different partners may send separate parcels, so the charges can be combined at checkout. Your total delivery cost is confirmed before you place the order.

Items dispatched by BrewRitual are normally sent within 1–2 working days; delivery takes additional time. For orders sent by a maker, roaster or selected partner, dispatch and delivery times vary by brand and product. For an estimate, email info@brewritual.shop with the product and your UK postcode.

Gifts & notes

Use our Gift Finder to browse by ritual or start with our curated Gifts collection.

You can leave a gift-message request or order note in the cart. Whether a message can be placed inside a parcel depends on who sends it. Items dispatched by selected partners may arrive separately.

Email info@brewritual.shop with your order number. For damaged or incorrect items, describe the issue and include photographs if available. See our Refund Policy for return information.